While we talk about grandiose ideals, set high expectations … it’s often what we tolerate that dictates the new standards for our business, our projects and our lives.

In this episode, I talk about:

  • Shopping at Home Depot
  • The Broken Glass Theory
  • The Standards that you set

Transcript:

Hello everyone. Welcome to the path to 1 million. This is episode 123. So first off, thanks everybody for the well wishes yesterday. I really do appreciate it. I was nice. I’ll get back in there to answer all those comments a little bit later on today, but I just wanted to thank everybody for the well wishes for tomorrow or for from yesterday’s episode. Do appreciate it. I’m very excited about the new chapter in my life and where that’s going to go today. I wanted to tell you, so it was interesting. I’m before putting the houses on the market. Obviously with most people, I spend a lot of my time going to home depot, so I’d go to home depot and I would buy some supplies that I would need and I would come back home. Well, I pulled into the home depot parking lot and there’s like this parking spot that I can see when I pull in, pull into the parking lot that is pretty close to the exit door and I’m like, oh, cool.

You know, Glorious Day. So I zip up there to that parking spot and I get ready to turn in. And then there’s the shopping cart right in the middle of the parking spot. And I’m sitting there thinking to myself, good grief is this person really, truly that lazy that they can’t put the shopping cart in the car corral when they’re done. They just have to shove it in a spot and then turn around and walk away. And I remember growing up that with my parents every single time that we went somewhere or we did something, whether it was a restaurant, whether it was a hotel if it was a park, if it was x, y, or Z, my mom always instilled in me every single time that when you left a place or you left a location, you always left it in better condition than you found it always.

And I never really understood that concept so much besides the fact that, you know, I could say that while I’m, you know, respecting these people’s spaces or respecting their restaurant or respecting their work or anything else like that. But when I got older I started to realize that this really is for me internally anyways is setting the standards for how I treat other people. Because how you treat other people not only in a major way like you know, winning a contract, it’s real easy to be friends with everybody when you’re going to win a contract. But it’s also the little details throughout the relationship that make a key impact on it as well. So not only is the little details with the big details and most of the time the little details have more of an impact on the relationship than the, than the bigger activities do.

It reminded me of a handful of years ago, I was doing this research on this concept and I came across the broken window theory, which I thought was interesting. The broken window theory really states that if you’re, if you have an urban environment and there’s like windows in buildings or whatever it is, and if somebody comes along and throws a rock and breaks a window, then you should get out and repair. The city should get out and repair that window within a matter of days a week at the most. And the theory is, is that if you start showing that you actually care about the, about the the city environment and the cityscape and the buildings that are in the city, that other people will start taking care of it as well. Not only that, but you start prosecuting all of the minor crimes that you have in the city to a much further stent.

You don’t ignore them. And this was a very interesting theory that actually mayor Rudy Giuliani back in the 90s put into practice in New York City. He adopted this philosophy and said, we are now going to prosecute all these minor crimes. We’re now not going to tolerate these people, you know, tagging our walls or anything else. Cause before the police would only focus on the major crimes, the muggings, the stabbings, the shootings, murders, you know, whatever. But now all of a sudden the police had a different directive. It’s like we are not going to tolerate the little crimes because they’re not going to tolerate the little crimes. They expected to see a fall in the big crimes. And that is exactly what happened in New York City because they now showed and cared about all of those little details and they let the world know and let the criminal world now basically we are not going to tolerate these little crimes.

People that understood that there was a ramification that was going up the hill. Right? So from Mayor Giuliani standpoint, he was not willing to tolerate anymore all of these petty level crimes on the street that would always lead to more serious crimes. And he absolutely put a stop to that. And it got me thinking about all the different levels in my life and some of the things that I got involved with. And especially with working on these houses here. It’s interesting how that when you start to say to yourself, I am willing to tolerate this lower standard. You know, maybe it’s not important to me. You’re maybe I don’t have the bandwidth to take care of it. But when you start lowering that standard for what you’re willing to tolerate, that’s what the new level of your life becomes. And so it becomes the spiral downhill.

And to the point where people are saying to themselves, man, I just don’t get it. I used to have my life was here and, and now it’s here. And it’s because what they are willing to tolerate has expanded. They don’t care about, you know, keeping things clean or they don’t really care about, you know, fixing all the little details with their house or they don’t really care about the little details in their relationship while the person is really good at this, but they’re horrible at this. And, and if for these little details here, do they show signs of improvement? Do they really want to, you know, be better at what it is? And more importantly, am I going to tolerate this in my life? And so if you’re made to start, find yourself in a point where you’re starting to make sacrifices and especially if those sacrifices are leading to any kind of relationship or any kind of an investment or anything else like that, that kind of start pointing your life downward, then that becomes the new standard for your life of what you’re willing to tolerate.

So anyways, from my standpoint, one of the things that I’ve, I really recognized is that when I do go out and I am in these places, I oftentimes will see people that will just, they trash hotel rooms. For a while there, I had my house as an airbnb and was shocked at the number of times where, you know, the cleaning service would show up after people had left and this house will be completely destroyed. And their whole thing is, is that there, you know, that they’re absolutely entitled to leave the House in whatever condition that they want. I paid a cleaning fee for it, but never once did these people ever consider on the back end that you know, I’m going to review them and say, Hey, these people trashed the house and they did not like when I actually put on there. But you know, and now boils down to my responsibility like, Hey, I wouldn’t tolerate this behavior of anybody in my family.

I Dunno why you would tolerate it in yours. Now you ultimately, you’re going to have to pay the price for that because you’re perfect. Rating on Airbnb has gone downhill because I decided to tell the truth and let other homeowners know that you trashed my house. So if you’re willing to accept that behavior in your life, that’s totally cool, but I won’t accept it in my life because I’ve set that bar for myself quite high. While I’m always looking forward to, to growing, I’m always looking forward to moving forward and I want everything in my life to continue on an upward trajectory, not a downward trajectory. So that is the standards that I have set in my life and in my business. What can I do to always keep going up, never tolerating anything that’s going to drag me down and sometimes that makes hard decisions. Sometimes you have to tell people no. Sometimes you have to correct people along the way because you tolerate their behavior, but at some point in time you have to draw the line land line in the sand and say, you know what? If I’m letting this person slide here, all of these other people are going to start to slide because as I said before in an article that I wrote earlier last year, culture always flows downhill. It always does and it always starts with you.

Anyways, there was just some thoughts that I had rattling around in my head. I just wanted to share that story with you, so thanks everybody for stopping by. I really do appreciate it. I’ll be back again tomorrow with another story. I hope you guys have a fantastic Thursday. Yesterday I got confused as to what day of the week it was, but I hope you guys have a fantastic Thursday. I will talk to you tomorrow. Make it a great day. I’ll see you then.